Zahrah Atelier Return & Refund Policy

At Zahrah Atelier, we want you to love your purchase. However, if you are not completely satisfied with your order, we are happy to assist you with a return or refund under the following conditions.

 

1. Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

✔ Unworn & Unused – The hijab must be in its original condition, without any stains, odors, or signs of wear.
✔ Tags & Packaging Intact – All original tags must remain attached, and the item must be returned in its original packaging.
✔ Return Request Within 14 Days – You must initiate a return within 14 days from the delivery date.

💡 Note: Items that do not meet these conditions will not be eligible for a refund.

2. Non-Returnable Items

Unfortunately, we cannot accept returns for:

✘ Final Sale Items – Items marked as “final sale” at checkout.
✘ Damaged or Worn Items – Any hijab that has been washed, stained, or altered.
✘ Hygiene Reasons – Undercaps or accessories that have been tried on.

 

3. How to Return an Item

To start a return, please follow these steps:

1️⃣ Contact Us – Email our customer support via the contact form to request a return authorization. 
2️⃣ Receive Return Instructions – Once your return is approved, we will provide you with the return shipping details.
3️⃣ Ship the Item Back – Securely package your hijab and use a trackable shipping service to return it.

Please use the link below to contact us for your returns. Make sure to include your name, email, order number, and the reason for your return request.

https://zahrah-atelier.com/pages/contact

🚨 Important: Return shipping costs are the customer’s responsibility, and Zahrah Atelier is not liable for lost returns.